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Delivery and Returns

DELIVERY

Christmas Notice: At this busy time of year, we and our courier networks can sometimes experience delays from time to time due to heavy volumes. Therefore some packages may experience delays during this time. Thank you for your support and understanding. Kind regards, The COVE 27 Team

We use trusted third-party courier companies to deliver your orders directly to you or the recipient. They deliver business days (Monday to Friday excluding Public Holidays). Some couriers may deliver during weekends from time to time. See below for Public Holiday information.

Please note that due to the couriers operating beyond our control, we unfortunately are unable to guarantee specific delivery dates.

We aim to fulfil (pack and dispatch) orders within 1-2 business days. Whilst we cannot guarantee specific delivery dates, once dispatched, as a guide, we would normally expect orders to be delivered within 1-2 business days to central Auckland, 2-3 business days to the other North Island city centres, 2-4 business days to South Island city centres and an additional 1-2 business days for rural deliveries across the country. 

Please note that once a package has been collected by the courier we are unable to change any delivery details associated with the order, for example the delivery address or recipients name.

We strongly recommend you provide a contact telephone number for you and the recipient, if not yourself, to help the courier with the delivery should there be any problems at the time of the delivery.

RETURNS

If an order has been damaged, or goes missing in transit, we’ll replace it or give you a refund, no worries. If you want to return a product, please contact us at hello@cove27.co.nz including your order number within thirty (30) days of receiving the product. For non-damaged returns, please ensure the product(s) have not been opened or tampered with and returned in their original packaging. There is no restocking fee for returned products. We require damaged products to be returned to us for inspection so please do not destroy any damaged products. All returns must be returned to us by post/mail and once received, we will then process your refund.

PUBLIC HOLIDAYS

New Year's Day - 1 January

Day after New Year's Day - 2 January

Auckland Anniversary - 29 January

Waitangi Day - 6 February

Good Friday - Varies each year*

Easter Monday - Varies each year*

ANZAC Day - 25 April

King's Birthday - 1st Monday in June

Matariki - Varies each year

Labour Day - 4th Monday in October

Christmas Day - 25 December

Boxing Day - 26 December

Notes:

Christmas Day, Boxing Day, New Year's Day and 2 January holiday: These public holidays are observed on the actual day when they fall on a weekday. When they fall on a Saturday/Sunday the public holiday is observed on the following Monday (or in some cases Tuesday).

Waitangi Day and ANZAC Day: The public holidays for ANZAC Day and Waitangi Day are “mondayised” (moved to the following Monday) if they fall on a Saturday/Sunday.

* Easter dates are confirmed by the Catholic Church.